Sales Account Manager V

Location Northville, USA

Pacesetting. Passionate. Together. Since 1899, HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 39,000 employees worldwide are committed to this with passion, know-how and innovative strength.

  • Involved in ensuring and providing the best possible customer support and satisfaction and carry out acquisition and project coordination in consultation with the relevant superior
  • Setting up and maintaining personal contacts with customers while taking into account the hierarchies of particular customers, and within the group
  • Involved in carrying out the necessary measures to achieve the departmental aims
  • Acting in accordance with the HELLA values

YOUR TASKS

  • Hella external business development
  • Monitors the market situation, competitor activities, customer requirements, and trends, in order to retain and extend market shares in the best way, in the long term
  • Competitor Intelligence
  • Surveys competitor activities
  • Hella internal business development
  • Proposes prioritizations of projects
  • Participates in cross-functional workshops and discussions
  • Development of key account
  • Has a clear picture of the customer's needs (overall customer potential, product requirements, product purchase timing)
  • Taps the full customer potential (Cross- & Upselling)
  • Suggests and participates in setting up the departments targets
  • Customer orientation
  • Continuous, systematic compilation and analysis of customer preferences, customer requirements and customer expectations on the basis of:*
  • Customer contact: Establishes and maintains personal contact with the customer to achieve
  • the best possible customer contact
  • Develops a relationship with his direct counterparts at the customer and with the
  • contacts assigned to the sales network as to be developed
  • Defines the contact matrix for his activity (purchasing, development, quality and
  • other sectors) and reviews it with his supervisor
  • Customer service: Support of global customers and global Hella companies
  • Support of strategic important sites in order to retain serial contracts, win new
  • orders, and so secure or improve sales/profit margin
  • Customer satisfaction: In charge of all the aspects of customer satisfaction
  • Relays all customer requests and feedback within the organization
  • Defines and monitors the action plan and reports towards the customer on it's
  • progress
  • Implementing the jointly (Business Division and Sales) agreed measures for
  • Improving customer satisfaction  scope depending on hierarchical level
  • Personal customer consulting
  • Provides customer advisory support, involves the Hella specialist departments if necessary
  • Gives customer presentations of technical and/or commercial nature

YOUR QUALIFICATIONS

  • English, fluent in writing and speech
  • Second foreign language desirable
  • Job-related Experience:
  • More than 3 up to 5 years
  • Maintains open order data
  • Chance as specified
  • Prioritization definition and entry as specified by colleagues or supervisors
  • Price definition and organization of entry as specified by colleagues or supervisors
  • Definition and entry of HK1 as specified by colleagues or supervisors
  • Issuing sales forecasts based on plausibility checks

 

WHAT WE OFFER

Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.

Please send us your application through our careers portal, citing reference number 20001938.

For people with vision: hella.com/career

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YOUR CONTACT

HELLA Corporate Center USA, Inc.
Mr. Dwayne Harris
15951 Technology Drive
48168 Northville Township, Michigan