Quality Specialist (Warranty) IV

Location San José Iturbide, Mexico

Pacesetting. Passionate. Together. Since 1899, HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 39,000 employees worldwide are committed to this with passion, know-how and innovative strength.

YOUR TASKS

  • Coordinating the processing of series damage and applicable replacement activities in collaboration with internal and external parties with the aim of limiting the existing damage and costs
  • Negotiating and specifying warranty cost demands and lump sum payments with external customers, in order to minimize financial losses as far as possible
  • Drafting, coordinating, negotiating, and specifying the recognition rates or the resulting costs for warranty return with the customer on the basis of analyses from the manufacturing plants
  • Identifying, demonstrating, negotiating, and initiating necessary reimbursements in the event of the unjustified charging of costs for warranty return by external customers, as well as the claiming and tracing of reimbursements
  • Negotiating complaint issues as well as arranging agreements with regard to this with customers and specialist departments

YOUR QUALIFICATIONS

  • Experience in automotive quality or manufacturing warranty related activities
  • Understand or experience in Ford, FCA, and GM Warranty Systems
  • Understand and utilize statistical tools for problem solving (Minitab)
  • Good data analysis skills
  • Certified Green Belt or Black Belt is plus

WHAT WE OFFER

Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.

Please send us your application through our careers portal, citing reference number 90091885.

For people with vision: hella.com/career

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YOUR CONTACT

HELLA Automotive Mexico S.A. de C.V.
Ms. Paulina Barragan
Av. Ing Antonio Gutiérrez Cortina 16, Parque Opción
C.P. 37980 San José Iturbide, Guanajuato
  +52-419-198-8160