CUSTOMER SERVICE

Location Cuautitlán Izcalli, Mexico

Pacesetting. Passionate. Together. Since 1899, HELLA, one of the top 40 automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, more than 40,000 employees worldwide are committed to this with passion, know-how and innovative strength.

YOUR PROFILE

  • 1-3 years of experience in Customer Service -if it is in the automotive sector is a plus-.
  • Bachelor´s or Technical degree in Engineering or Business Administration –or related-.
  • Advanced English
  • Technical Knowledge in mechanical and electrical process.
  • SAP (desirable)
  • Good communication skills, have customer service-oriented attitude and problema solving.

YOUR TASKS

  • Interface between internal and external customers.
  • Ensure customer requirements are understood and follow.
  • Reception and processing external and internal customer orders through the whole process chain, since customer demand is received within plant until final product is delivered to customer facilities.
  • Ensuring customer satisfaction communicating delivery dates, current supply situation, constraints, complaints, damages or changes.
  • Clarifying root causes for delivery delays, adapted the situation in the best way and communicating to the customer.
  • Actively checking customer portals for new logistics requirements.

WHAT WE OFFER

Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.

Please send us your application through our careers portal, citing reference number 90027329.

For people with vision: hella.com/career

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YOUR CONTACT

HELLA Automotive Mexico S.A. de C.V.
Mr. Monserrat Sainz Silva
Priv. Cumbres de Acultzingo No 202, Fracc. Los Pirules
C.P. 54040 Tlalnepantla (Estado de México)