CLIENT SUPPORT STANDARS (OFFICE 365)

Location Guadalajara, Mexico

Pacesetting. Passionate. Together. Since 1899, HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 39,000 employees worldwide are committed to this with passion, know-how and innovative strength.

YOUR TASKS

  • Provide Office 365 support for Hella Global Customers via email and telephone
  • Resolve service tasks with agreed SLA's
  • Effectively collaborate with team members and peers to bring efficient and precise solutions to customers

YOUR QUALIFICATIONS

  • Absolute commitment to customer service and a “can-do" attitude. 
  • +2 years of working directly with Microsoft Office 365 including deployment. Highly technical with a working knowledge of Microsoft Windows Server, Microsoft Exchange Server, Microsoft SharePoint Sever, Microsoft Office Communication (Skype for Business)
  • Ability to articulate in-depth knowledge and usage of Office applications including Outlook and industry standard internet browsers. 
  • Good understanding of Microsoft Exchange server or other mail systems and interaction between Active Directory servers 
  • Very good level of English language. Basic German 
  • ITIL certification is a bonus

Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.

Please send us your application through our careers portal, citing reference number 90026087.

For people with vision: hella.com/career

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YOUR CONTACT

HELLA Automotive Mexico S.A. de C.V.
Mr. Katia Estefania Soto Arredondo
Parque Industrial Tecnológico 2, Anillo Periférico Sur No. 7980 Interior 1C, Sta. María Tequepexpan
C.P. 45600 Tlaquepaque, Jalisco